Icinga Subscriptions
With an official Support Subscription you are backed by professional Icinga engineers. A Repository Subscription gives you access to packages for enterprise Linux operating systems.
Repository Subscription
The Icinga Repository Subscription includes packages for additional operating systems and additional software to extend Icinga. There is no limitation in the number of installations.
Users with a Support Subscription have permanent free access to the repositories. For users without a Support Subscription there is a free 60-days-trial period, please get in touch.
Additional Packages
Icinga supports and provides free of charge operating system specific packages to clients and the community. The following operating systems packages are available with the Icinga Repository Subscription. For development and small scale environments we offer a separate Developer Subscription
RHEL
Amazon Linux 2
SLES
Additional Software
The following Icinga extension is only available with the Icinga Repository Subscription.
Support Subscription
Icinga support engineers provide world-class enterprise-grade support for every official Icinga product. We understand that each business is different, so our plans can be extended dynamically.
| Basic | Premium | Enterprise | |
|---|---|---|---|
| Response Times | |||
| 1st Level | NBD | NBD | NBD |
| 2nd Level | NBD | 8h | 4h |
| 3rd Level | 8h | 4h | 2h |
| Amount of Conditions | |||
| Icinga Servers | 2 | 5 | 10 |
| Icinga Hosts | Unlimited | Unlimited | Unlimited |
| Support Cases | Unlimited | Unlimited | Unlimited |
| 24x7 Support Cases | – | – | 18 |
| Contacts and Channels | |||
| Number of Contacts | 2 | 3 | 5 |
| ✓ | ✓ | ✓ | |
| Phone | ✓ | ✓ | ✓ |
| Remote Debugging | ✓ | ✓ | ✓ |
| Remote Consulting Days | – | 1 | 2 |
| Core Products | |||
| Icinga 2 | ✓ | ✓ | ✓ |
| Icinga Web 2 | ✓ | ✓ | ✓ |
| Icinga DB | ✓ | ✓ | ✓ |
| Icinga Director | ✓ | ✓ | ✓ |
| Components | |||
| Icinga for Windows | ✓ | ✓ | ✓ |
| Reporting | ✓ | ✓ | ✓ |
| Business Process Modelling | ✓ | ✓ | ✓ |
| Certificate Monitoring | ✓ | ✓ | ✓ |
| Module for JIRA | ✓ | ✓ | ✓ |
| Module for Graphite | ✓ | ✓ | ✓ |
| Module for Elasticsearch | ✓ | ✓ | ✓ |
| Icingabeat | ✓ | ✓ | ✓ |
| Director Branches | ✓ | ✓ | ✓ |
| Module for vSphere® | Optional | ✓ | ✓ |
| Additional Services | |||
| Repository Subscription | ✓ | ✓ | ✓ |
| Additional Icinga Servers | Optional | Optional | Optional |
Basic
In addition to the Starter plan another Icinga server and an unlimited number of Icinga hosts is supported.
Premium
In addition to the Basic plan another Icinga server, 1 advanced module and 1 day of remote consulting is included.
Enterprise
In addition to the Premium plan 2 more Icinga servers, all modules and 3 days of remote consulting are included.
Resources
The following are terms of a legal agreement between you and Icinga GmbH (“Icinga”).
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