Since organizations deploy Icinga within large production environments, they encounter heightened risks when depending on communities to provide timely support and expert guidance. We deliver comprehensive support services, so that your teams can enjoy the benefits of using open source software.
Receive Unbiased Help
We understand how important your Icinga system is to monitor your production environment. With our customer first approach we assure to handle issues from customers with the highest priority.
No matter if you have a general question or a serious complication, we ensure to join your team via email, phone or remote session to provide a solution.
Solve Serious Problems Quickly
While no software is bug free, we ensure to provide you custom patches and packages for your Icinga system even before official releases. Whenever required you can rely on our developers and support engineers to give you access to fixes quickly and easily.
Support Levels that Suit your Needs
Not all organizations have the same support needs. With our Basic, Premium, and Enterprise support levels, you can pick the level of support that best meet your goals. We understand that each business is different, so our plans can be extended dynamically.
|Amount of Conditions|
|24x7 Support Cases||–||–||18|
|Contacts and Channels|
|Number of Contacts||2||3||5|
|Remote Consulting Days||–||1||2|
|Icinga Web 2||✓||✓||✓|
|Icinga for Windows||✓||✓||✓|
|Business Process Modelling||✓||✓||✓|
|Module for JIRA||✓||✓||✓|
|Module for Graphite||✓||✓||✓|
|Module for Elasticsearch||✓||✓||✓|
|Module for vSphere®||Optional||✓||✓|
|Additional Icinga Servers||Optional||Optional||Optional|
Get the Support you Need
We collaborate with a global network of qualified channel partners who understand your requirements in and out. We will be pleased to connect you with a reseller in your region.