Support Services
Running open source monitoring in complex environments requires stability, speed and expert guidance. Icinga’s support services help you resolve issues faster, reduce risk, and maintain control, without giving up the freedom and flexibility of open source.
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Developer Access
Customer First
We understand how important your Icinga system is to monitor your production environment. With our customer first approach we assure to handle issues from customers with the highest priority.
No matter if you have a general question or a serious complication, we ensure to join your team via email, phone or remote session to provide a solution.
Solve Serious Problems Quickly
While no software is bug free, we ensure to provide you custom patches and packages for your Icinga system even before official releases. Whenever required, you can rely on our developers and support engineers to give you access to fixes quickly and easily.
Support Levels that Suit your Needs
Not all organizations have the same support needs. With our Basic, Premium, and Enterprise support levels, you can pick the level of support that best meet your goals. We understand that each business is different, so our plans can be extended dynamically.
| Basic | Premium | Enterprise | |
|---|---|---|---|
| Response Times | |||
| 1st Level | NBD | NBD | NBD |
| 2nd Level | NBD | 8h | 4h |
| 3rd Level | 8h | 4h | 2h |
| Amount of Conditions | |||
| Icinga Servers | 2 | 5 | 10 |
| Icinga Hosts | Unlimited | Unlimited | Unlimited |
| Support Cases | Unlimited | Unlimited | Unlimited |
| 24x7 Support Cases | – | – | 18 |
| Contacts and Channels | |||
| Number of Contacts | 2 | 3 | 5 |
| ✓ | ✓ | ✓ | |
| Phone | ✓ | ✓ | ✓ |
| Remote Debugging | ✓ | ✓ | ✓ |
| Remote Consulting Days | – | 1 | 2 |
| Core Products | |||
| Icinga 2 | ✓ | ✓ | ✓ |
| Icinga Web 2 | ✓ | ✓ | ✓ |
| Icinga DB | ✓ | ✓ | ✓ |
| Icinga Director | ✓ | ✓ | ✓ |
| Components | |||
| Icinga for Windows | ✓ | ✓ | ✓ |
| Reporting | ✓ | ✓ | ✓ |
| Business Process Modelling | ✓ | ✓ | ✓ |
| Certificate Monitoring | ✓ | ✓ | ✓ |
| Module for JIRA | ✓ | ✓ | ✓ |
| Module for Graphite | ✓ | ✓ | ✓ |
| Icinga Cube | ✓ | ✓ | ✓ |
| Icingabeat | ✓ | ✓ | ✓ |
| Module for vSphere® | Optional | ✓ | ✓ |
| Exclusive Modules | |||
| Icinga Dependency Views | ✓ | ✓ | ✓ |
| Additional Services | |||
| Repository Subscription | ✓ | ✓ | ✓ |
| Additional Icinga Servers | Optional | Optional | Optional |
Basic
Premium
Enterprise
Get the Support you Need
We work with a global network of certified channel partners who understand your infrastructure and business needs. We’re happy to connect you with a trusted reseller in your region.
Learn from your peers
ING
Germany’s most popular and first agile direct bank uses Icinga to monitor its productive environment.
Clear Channel
In Europe, Clear Channel Sweden counts on Icinga to ensure that each one of their digital displays is always up and working.
Deutsche Telekom Security
Thanks to Icinga, T Sec has been able to simplify the complexity of its monitoring for its various products.
Rohde & Schwarz
When it comes to monitoring, Rohde & Schwarz trust in Icinga to deliver systems with high reliability and optimal efficiency.
Worldline
Worldline, a global leader in payments, chooses Icinga to monitor their innovative payment and transactional services.
Magazine Luiza
For retail giant Magalu, largest e-commerce store in South America, Icinga monitoring is a fundamental support for their ambitious plans.
Sun Chemical
Sun Chemical, one of the the world’s largest manufacturer of printing inks upgraded their corporate infrastructure monitoring with Icinga.
SVA
Leading Systems Integrator SVA Leverages Icinga to Deliver Robust Monitoring for Multi-Cloud Environments.
Photowatt
Photowatt, the photovoltaic manufacturer, relies on Icinga to monitor a plenty of systems and networks, ensuring continuous performance.