iLert is a SaaS company based in Germany and has been an integration partner with Icinga for over 5 years. This blog post outlines some of the features by using Icinga along with iLert.
Why should you use Icinga with iLert?
The short answer is: to effectively handle incidents. Being a monitoring solution in the first place, Icinga addresses the most fundamental need to run any stable service. Without monitoring, you have no way to tell whether your service is even working. And if something is broken or about to break, you want to be the first to know it. And this is where iLert comes into play. A modern approach to incident response includes advanced alerting and on-call management. You can’t fix something, if you don’t know it’s broken, right?
Reliable Alerting with multiple Alerting Channels
iLert provides multiple alerting channels, where you can acknowledge or escalate an incident on the same channel. Alerting channels include
- Push notifications using the native iLert app for iOS or Android
- International phone calls and SMS
- Slack and Microsoft Teams
- Trigger serverless functions on AWS, GCP or Azure
Priority and Support Hours based Notification Rules
iLert lets you define notification rules based on incident priority or support hours. That way you can use more obtrusive alerting methods such as phone calls for incidents that require immediate attention or happen during the night.
On-call Schedules and Escalations
iLert ensures that you never miss a critical incident and always notifies the right person using on-call schedules and automated escalations. Teams can easily manage their on-call schedules in iLert and swap shifts with the iLert mobile app.
MTTA and MTTR Reporting
iLert keeps track of the entire incident lifecycle and lets you report on important metrics like Mean Time To Acknowledge or Mean Time To Resolve.
How does iLert integrate with Icinga?
Note: This is a guest blogpost provided by the creators of iLert. If you want to participate with a guest post on our blog, please reach out!