Icinga Support Subscription
With an official support subscription you are backed by professional Icinga engineers. It’s the perfect extension to add insurance and assurance for your enterprise infrastructure.
Our Support Plans
| Starter | Basic | Premium | Enterprise | |
|---|---|---|---|---|
| Response Times | ||||
| 1st Level | NBD | NBD | NBD | NBD |
| 2nd Level | NBD | NBD | 8h | 4h |
| 3rd Level | NBD | 8h | 4h | 2h |
| Amount of Conditions | ||||
| Icinga Servers | 1 | 2 | 5 | 10 |
| Icinga Hosts | 500 | Unlimited | Unlimited | Unlimited |
| Support Cases | 15 | Unlimited | Unlimited | Unlimited |
| 24x7 Support Cases | ✗ | ✗ | ✗ | 24 |
| Contacts and Channels | ||||
| Number of Contacts | 1 | 2 | 3 | 5 |
| ✓ | ✓ | ✓ | ✓ | |
| Phone | ✗ | ✓ | ✓ | ✓ |
| Remote Debugging | ✗ | ✓ | ✓ | ✓ |
| Remote Consulting Days | ✗ | ✗ | 1 | 2 |
| Supported Modules | ||||
| Basic Modules | ✓ | ✓ | ✓ | ✓ |
| Advanced Modules | ✗ | 0 | 1 | Unlimited |
| Additional Services | ||||
| Additional Advanced Modules | ✗ | Optional | Optional | ✗ |
| Additional Icinga Servers | ✗ | Optional | Optional | Optional |
Starter
Basic
PremiumPopular
Enterprise
Supported Modules
Basic Modules
Infrastructure
Icinga 2
Icinga Web 2
Icinga Certificate Monitoring
Cloud
Director Import for AWS
Automation
Icinga Director
Integrations for Puppet/Chef/Ansible
Analytics
Icinga Reporting
Icinga Business Process Modelling
Icinga Cube
Notifications
Icinga Module for Jira
Icinga TTS Integration
Metrics & Logs
Icinga Module for Graphite
Integrations for Elastic Stack
Integrations for InfluxDB
Integrations for OpenTSDB
Integrations for Graylog
Advanced Modules
Cloud
- Icinga Module for vSphere®
Current Releases
| Icinga 2 GitHub | v2.11.8 Latest Release |
| Icinga Web 2 GitHub | v2.8.2 Latest Release |
| Icinga DB GitHub | v1.0.0-rc1 Latest Release |
| Icinga Director GitHub | v1.8.0 Latest Release |
| Icinga for Windows GitHub | v1.3.0 Latest Release |
| Icinga Reporting GitHub | v0.9.2 Latest Release |
| Icinga Business Process Modelling GitHub | v2.3.0 Latest Release |
| Icinga Certificate Monitoring GitHub | v1.0.0 Latest Release |
| Icinga Module for vSphere® GitHub | v1.1.0 Latest Release |
| Icinga Module for JIRA GitHub | v1.0.1 Latest Release |
| Icinga Module for Graphite GitHub | v1.1.0 Latest Release |
| Icinga Module for Elasticsearch GitHub | v0.9.0 Latest Release |
| Icingabeat GitHub | v7.5.2 Latest Release |
Contact Sales
Get assistance with finding the support plan that fits your needs best.
Share your business goals with our sales team, and our group of experts will assemble a long-term strategy that’s right for you.
- Your plan: Starter, Basic, Premium, Enterprise.
- Learn about modules and integrations support.
- Have your plan extended individually.
- Ask all your questions.
It is very important to us to give you what you need to be successful with your monitoring. Fill in the form and we will contact you.
Support Elements
At Icinga we understand that each business is different, so our BASIC, PREMIUM and ENTERPRISE plans can be extended. More details about the supported operating systems can be found in our support matrix.
Number of Icinga Servers
The number of supported Icinga installations varies per support plan but can be increased upon request. An Icinga server is defined here to include both satellite and centrally controlled Icinga server installations.
Support for Official Icinga Modules
Icinga is highly extensible. We support all official Icinga Modules. Please see support matrix for details and listings of the supported add-ons.
Support for Integrations
There are more than 200 Icinga add-ons available, developed by the Icinga community. Support for any of these add-ons is offered to BASIC plan clients and higher where compatible with Icinga 2.
Other integrated Open Source tools like Puppet, Ansible, Elasticsearch, Graylog, MySQL, MariaDB etc. are not supported in this support plan.
Examples: The Icinga 2 Puppet Module is included; your Puppet environment is not included in the Icinga support subscription. The IDO database schema is included, your MySQL/MariaDB/PostgreSQL setup is not included.
Please ask an Icinga Channel Partner for additional support options to cover these Open Source tools.
24×7 Cases/Year
ENTERPRISE support contracts include 24 support cases per year. Additional cases can be purchased on demand.
Severity Level Definitions
Level 1: Only minor functionality is impacted or a (cosmetic) bug is affecting a small number of users.
Level 2: Major functionality is impacted, or significant performance degradation is experienced. The situation is causing a high impact to portions of your monitoring operations and no reasonable workaround exists.
Level 3: Critical production issue that severely impacts your use of the software.
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