Icinga Support

An Icinga Support Subscription provides professional assistance to cover your entire monitoring infrastructure. This makes it easier for you to focus on your business.

Starter

Mo. - Fr. 9:30 - 5:30

  • Response times

  • Level 3: NBD
  • Level 2: NBD
  • Level 1: NBD

  • Conditions

  • 15 support cases
  • max. 500 Icinga Hosts
  • 1 Contact
  • 1 Icinga Camp ticket

  • Support channels

  • email
  • phone
  • remote support
  • remote support days: 0

  • Support­­ modules

  • Support for 1 server
  • Support for addons
  • 24×7 cases/year
  • Access to Icinga Stack
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Basic

Mo. - Fr. 9:30 - 5:30

  • Response times

  • Level 3: 8h
  • Level 2: NBD
  • Level 1: NBD

  • Conditions

  • unlimited support cases
  • unlimited Icinga Hosts
  • 2 Contacts
  • 1 Icinga Camp ticket

  • Support channels

  • email
  • phone
  • remote support
  • remote support days: 0

  • Support­­ modules

  • Support for 2 servers
  • Support for addons
  • 24×7 cases/year
  • Access to Icinga Stack
Request a quote

Premium

Mo. - Fr. 9:30 - 5:30

  • Response times

  • Level 3: 4h
  • Level 2: 8h
  • Level 1: NBD

  • Conditions

  • unlimited support cases
  • unlimited Icinga Hosts
  • 3 Contacts
  • 2 Icinga Camp ticket

  • Support channels

  • email
  • phone
  • remote support
  • remote support days: 1

  • Support­­ modules

  • Support for 5 servers
  • Support for addons
  • 24×7 cases/year
  • Access to Icinga Stack
Request a quote

Enterprise

Mo. - So. 24x7

  • Response times

  • Level 3: 2h
  • Level 2: 4h
  • Level 1: NBD

  • Conditions

  • unlimited support cases
  • unlimited Icinga Hosts
  • 5 Contacts
  • 3 Icinga Camp ticket

  • Support channels

  • email
  • phone
  • remote support
  • remote support days: 2

  • Support­­ modules

  • Support for 10 servers
  • Support for addons
  • 24x 24×7 cases/year
  • Access to Icinga Stack
Request a quote

Icinga support engineers provide world-class enterprise-grade support for every supported Icinga component and addon. Support plans also include exclusive access to our upcoming stacked and long-time releases and put your support needs on the top of our list. At Icinga we understand that each business is different, so our PREMIUM and ENTERPRISE plans can be extended. More details about the supported operating systems could be found in our support matrix.

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