Icinga Support Subscription

With an official support subscription you are backed by professional Icinga engineers. It’s the perfect extension to add insurance and assurance for your enterprise infrastructure.

Our Support Plans

 StarterBasicPremiumEnterprise
Response Times
1st Level
NBDNBDNBDNBD
2nd Level
NBDNBD8h4h
3rd LevelNBD8h4h2h
Amount of Conditions
Icinga Servers12510
Icinga Hosts500UnlimitedUnlimitedUnlimited
Support Cases15UnlimitedUnlimitedUnlimited
24x7 Support Cases24
Contacts and Channels
Number of Contacts1235
Email
Phone
Remote Debugging
Remote Consulting Days12
Supported Modules
Basic Modules
Advanced Modules01Unlimited
Additional Services
Additional Advanced ModulesOptionalOptional
Additional Icinga ServersOptionalOptionalOptional
 

Starter

Support for 1 Icinga Server, 500 Icinga hosts and all basic modules including email support.

Basic

In addition to the Starter plan another Icinga server and an unlimited number of Icinga hosts is supported.

PremiumPopular

In addition to the Basic plan another Icinga server, 1 advanced module and 1 day of remote consulting is included.

Enterprise

In addition to the Premium plan 2 more Icinga servers, all modules and 3 days of remote consulting are included.

Supported Modules

Basic Modules

Infrastructure

Icinga 2
Icinga Web 2
Icinga Certificate Monitoring
Icinga Audit

Cloud

Director Import for AWS

Automation

Icinga Director
Integrations for Puppet/Chef/Ansible

Analytics

Icinga Reporting
Icinga Business Process Modelling
Icinga Cube

Notifications

Icinga Module for Jira
Icinga TTS Integration

Metrics & Logs

Icinga Module for Graphite
Integrations for Elastic Stack
Integrations for InfluxDB
Integrations for OpenTSDB
Integrations for Graylog

Advanced Modules

Cloud

Icinga Module for vSphere®

Current Releases

Icinga 2 GitHubv2.11.8 Latest Release
Icinga Web 2 GitHubv2.8.2 Latest Release
Icinga DB GitHubv1.0.0-rc1 Latest Release
Icinga Director GitHubv1.8.0 Latest Release
Icinga for Windows GitHubv1.4.1 Latest Release
Icinga Reporting GitHubv0.9.2 Latest Release
Icinga Business Process Modelling GitHubv2.3.0 Latest Release
Icinga Certificate Monitoring GitHubv1.0.0 Latest Release
Icinga Module for vSphere® GitHubv1.1.0 Latest Release
Icinga Module for JIRA GitHubv1.0.1 Latest Release
Icinga Module for Graphite GitHubv1.1.0 Latest Release
Icinga Module for Elasticsearch GitHubv0.9.0 Latest Release
Icingabeat GitHubv7.5.2 Latest Release

Contact Sales

Get assistance with finding the support plan that fits your needs best.








    Share your business goals with our sales team, and our group of experts will assemble a long-term strategy that’s right for you.

    • Your plan: Starter, Basic, Premium, Enterprise.
    • Learn about modules and integrations support.
    • Have your plan extended individually.
    • Ask all your questions.

    It is very important to us to give you what you need to be successful with your monitoring. Fill in the form and we will contact you.

    Support Elements

    At Icinga we understand that each business is different, so our BASIC, PREMIUM and ENTERPRISE plans can be extended. More details about the supported operating systems can be found in our support matrix.

    Number of Icinga Servers

    The number of supported Icinga installations varies per support plan but can be increased upon request. An Icinga server is defined here to include both satellite and centrally controlled Icinga server installations.

    Support for Official Icinga Modules

    Icinga is highly extensible. We support all official Icinga Modules. Please see support matrix for details and listings of the supported add-ons.

    Support for Integrations

    There are more than 200 Icinga add-ons available, developed by the Icinga community. Support for any of these add-ons is offered to BASIC plan clients and higher where compatible with Icinga 2.

    Other integrated Open Source tools like Puppet, Ansible, Elasticsearch, Graylog, MySQL, MariaDB etc. are not supported in this support plan.

    Examples: The Icinga 2 Puppet Module is included; your Puppet environment is not included in the Icinga support subscription. The IDO database schema is included, your MySQL/MariaDB/PostgreSQL setup is not included.

    Please ask an Icinga Channel Partner for additional support options to cover these Open Source tools.

    24×7 Cases/Year

    ENTERPRISE support contracts include 24 support cases per year. Additional cases can be purchased on demand.

    Severity Level Definitions

    Level 1: Only minor functionality is impacted or a (cosmetic) bug is affecting a small number of users.

    Level 2: Major functionality is impacted, or significant performance degradation is experienced. The situation is causing a high impact to portions of your monitoring operations and no reasonable workaround exists. 

    Level 3: Critical production issue that severely impacts your use of the software.

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