Icinga Support
An Icinga Support Subscription provides professional assistance to cover your entire monitoring infrastructure. This makes it easier for you to focus on your business.
Starter
Mo. - Fr. 9:30 - 5:30
Response times
- Level 3: NBD
- Level 2: NBD
- Level 1: NBD
Conditions
- 15 support cases
- max. 500 Icinga Hosts
- 1 Contact
- 1 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 0
Support modules
- Support for 1 server
- Support for addons
- 24×7 cases/year
- Access to Icinga Stack
Basic
Mo. - Fr. 9:30 - 5:30
Response times
- Level 3: 8h
- Level 2: NBD
- Level 1: NBD
Conditions
- unlimited support cases
- unlimited Icinga Hosts
- 2 Contacts
- 1 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 0
Support modules
- Support for 2 servers
- Support for addons
- 24×7 cases/year
- Access to Icinga Stack
Premium
Mo. - Fr. 9:30 - 5:30
Response times
- Level 3: 4h
- Level 2: 8h
- Level 1: NBD
Conditions
- unlimited support cases
- unlimited Icinga Hosts
- 3 Contacts
- 2 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 1
Support modules
- Support for 5 servers
- Support for addons
- 24×7 cases/year
- Access to Icinga Stack
Enterprise
Mo. - So. 24x7
Response times
- Level 3: 2h
- Level 2: 4h
- Level 1: NBD
Conditions
- unlimited support cases
- unlimited Icinga Hosts
- 5 Contacts
- 3 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 2
Support modules
- Support for 10 servers
- Support for addons
- 24x 24×7 cases/year
- Access to Icinga Stack
Icinga support engineers provide world-class enterprise-grade support for every supported Icinga component and addon. Support plans also include exclusive access to our upcoming stacked and long-time releases and put your support needs on the top of our list. At Icinga we understand that each business is different, so our PREMIUM and ENTERPRISE plans can be extended. More details about the supported operating systems could be found in our support matrix.
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