Incident Management that fits your Monitoring

Incident management in monitoring is the process of detecting, evaluating, and responding to infrastructure or application issues. Monitoring systems generate events or alerts when something goes wrong. Incident management adds structure by grouping events, assigning ownership, defining escalation paths, and ensuring the right teams are notified at the right time.

With Icinga Notifications, monitoring events can be transformed into actionable incidents that include routing rules, schedules, and clear responsibilities.

Icinga handles incident management through Icinga Notifications, which adds a structured incident layer on top of monitoring events.

Using event rules, monitoring events can be evaluated and transformed into incidents. These incidents are linked to monitored objects such as hosts, services, or Kubernetes workloads. Notifications can then be routed to teams through configurable channels and schedules.

This approach allows teams to manage incidents directly within their monitoring environment.

Alert fatigue happens when teams receive too many notifications that are not actionable.

Icinga Notifications addresses this by allowing users to define event rules that determine when monitoring events should create incidents. Incidents can then be routed based on schedules, ownership, and escalation rules.

This ensures teams are notified only when their attention is required.

Icinga Notifications is designed to integrate with existing communication and automation systems.

Using webhooks and APIs, incidents can trigger external workflows, create tickets, send chat messages, or start automation processes. This makes it possible to integrate Icinga with existing DevOps, ITSM, or ChatOps environments.