Shadow-Soft has been our key partner in North America for more than a decade. During this time, they have built a strong enterprise monitoring practice around Icinga and successfully delivered complex projects across large customer environments.
In our newly published success story, Shadow-Soft shares how they design scalable monitoring architectures and how the collaboration with Icinga supports both technical excellence and long-term business growth.
Read the full Shadow-Soft story here.
From Monitoring Projects to Sustainable Revenue
Shadow-Soft works with organizations that operate distributed infrastructures across data centers and cloud environments. These customers require structured monitoring architectures, deep integration into existing processes and long-term operational stability.
As Nick Marcarelli, VP of Shadow-Soft explains:
“Icinga gives us a clean monitoring strategy – open, flexible and built for the enterprise.”
Once Icinga is established in customer environments, Shadow-Soft does not stop at implementation. They offer official Icinga Support and Repository Subscriptions as part of their service portfolio. This gives customers enterprise-grade backing directly from the vendor – and enables recurring subscription revenue for the partner.
The result is a model that combines consulting, integration and commercial subscription offerings in a sustainable way.
Why Strong Icinga Partnering Creates Real Business Value
An official partnership with Icinga enables companies to:
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Offer vendor-backed enterprise subscriptions
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Generate recurring revenue through Support and Repository Subscriptions
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Access direct technical exchange with Icinga engineering
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Build differentiated monitoring services on a flexible open source platform
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Grow long-term customer relationships
We do not define partnerships through rigid sales quotas or mandatory revenue targets
At Icinga, we deliberately take a different approach compared to many other software vendors. We do not sell directly to end customers. Our partners are our exclusive route to market and trusted representatives in their regions. There is no channel conflict and no competition from our side.
Entry into our partner program is possible without any annual membership fee. Companies can join as a regular Partner and start building their Icinga business immediately. For those who want additional visibility, marketing exposure and extended benefits, Premium and Enterprise levels are available with a clearly defined and moderate yearly membership fee.
We do not define partnerships through rigid sales quotas or mandatory revenue targets. Instead, we prioritize cultural fit, professionalism, strong monitoring expertise and a clear commitment to growing together.
Our goal is long term partnership, not short term transactions. We invest in close cooperation, direct technical exchange and shared opportunity development. In return, we look for partners who are ready to build a sustainable monitoring practice and engage in a dedicated, long term collaboration.
As we are growing, we are looking for companies that want to build exactly this kind of strategic partnership. If you provide consulting, integration or managed services and see monitoring as a strategic offering, we would like to hear from you.
Learn more about our partner program here.
Reach out and tell us about your business. Together we evaluate whether there is a strong fit and how a formal partnership can benefit both sides.
