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After enabling generictts, you can access its configuration in Icinga Web via the module’s configuration tab. But you can also change its configuration manually. generictts maintains a configuration file that is normally located under the following path:


Example Configuration

You need to understand regular expressions for the configuration. A pattern has to be specified that captures a ticket reference for use in a link to your ticket system.

In the following example, every time we encounter an acknowledgement, downtime, or comment that contains a hash # followed by digits, that number is stored in the capturing group $1 and replaced with a link that references that specific ticket in your ticket system.

pattern = "/#([0-9]+)/"
url = "https://my.ticket.system/tickets/id=$1"